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Franchisee Connect with Michael G Pullman

On Franchise Connect, Michael Pullman interviews top performers in the franchising industry like top 50 franchisee Jeff Tews, Franchise King Joel Libava, Eagle Boys Founder Tom Potter and many many more. Franchisee Connect was created for YOU - the franchisee, independent or executive who has big ambitions and wants to grow FAST. If you want your drive to work, your morning walk or your 'zone out' time to be more productive Subscribe to Franchisee Connect now! Each episode features an expert guest and we explore their experience to find the nuggets and pearls of wisdom you can use RIGHT AWAY to make your business more awesome. If you CARE about your team, want to GROW your business and LOVE what you do, you've found the right COMMUNITY! Each episode ends with rapid-fire questions about the guest, their worst moment in business AND what they LEARNED from it, how they met the people they TRUST in business today, and a piece of advice for aspiring multi-unit franchisees. The heart of Franchisee Connect is the community! Join us in the Facebook Group, LinkedIn or Twitter by searching for Franchisee Connect! Become part of a community of passionate franchisees who want to grow and profit together! Hit SUBSCRIBE now!
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Now displaying: 2015
Dec 22, 2015

Donnie P., entrepreneur and author of “How to Catch a Mouse with No Cheese: Real World Lessons and Experiences from an Entrepreneur,” realized early in his professional business career that he was equipped with the necessary drive and determination that would allow him to start a business from the ground up without any money. Immediately upon graduation from Southern University A & M College in Baton Rouge, Louisiana, Donnie assumed every role that was required to most effectively run a business by becoming an expert in the areas of finance, sales, marketing and operations. Today, with nearly 20 years of experience, Donnie is also a Franchisor of A Caring Home Care Services business and develops business platforms that uplift others.

More show notes are at FranchiseeConnect.com/039

Donnie firmly believes that when starting a business you have to have the end goal in mind. Always have a level in mind at which you’ll cash out and move on to the next opportunity. Start a business, find a way to add value, and have an exit in mind. Use each successive business as a building block to the next one.

Donnie’s story takes him from a counselling business right out of college, then to a product business - pecan candy - then starting his home services business. He grew the home services business to the point where he could franchise in 2012, and sold his first franchise in 2013. Donnie is now selling franchises with a end goal of listing on the stock exchange (an initial public offering, or IPO).

Starting the business from scratch, Donnie used word of mouth and three basic principles:
working at it every day
being on time
answering phone calls whenever they come in.
Each incoming phone call could be an opportunity! It takes drive and motivation to start a business but you can do it!

Donnie’s worst moment was hiring a family member that didn’t go so well. The relationship ended with the police arriving to take the family member away!

Donnie’s tips for automating in the early days are:
outsource your accounting as soon as you can
outsource your staffing - have someone filter the resumes and do the inital interview for you
always have an attorney
outsource your marketing but be careful - this can be expensive.

5 principles to succeed in business:

  1. Faith - in yourself and in your creator
  2. Truth - honor your handshake agreements and always tell the truth, because everyone in business talks to each other
  3. Self-awareness - know what you are good at, and what you aren’t. Discover this by pushing your comfort zone - trying new and different things all the time. But step incrementally outside of your comfort zone, not one huge step!
  4. Self-discipline - keep your eyes on the end goal, on the prize at the end and don’t let distractions take you away from that. [Something I’m experimenting with at the moment is writing down my goals for this year every day -Michael]
  5. Service - live a life of service to other people.

Donnie’s number one piece of advice for franchisees is to have discipline. Stay inside the system because that’s what works!

Get in touch with Donnie at AuthorDonnie.com and buy the book on Amazon.

 

Dec 16, 2015

Rick Nicholson is a host at The Restaurant Ninjas, a podcast for restaurant operators. The podcast is all about food service.

Rick started as an accountant for an advertising agency, then started working in sales on marketing programs for national chains. He did the jump into marketing for a major national restaurant franchise.

Rick could see that ‘Fresh’ was a new trend in food service. Tim Horton’s were promoting fresh food, as were Subway. Rick identified a franchise called Cora’s Breakfast and Lunch and ran the numbers; this payback worked out well and he bought in.

More show notes are at FranchiseeConnect.com/038

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

Dec 10, 2015

Here’s part two of the interview with Eric Slater from Pan De Vida in Nicaragua!

Eric has just completed the 1117 Mercedes Benz food truck that we were talking about last episode. There’s pictures and videos right here

Partnership with San Juan Del Sur brewery who will provide the beer, Pan de Vida provides the food - party truck made in heaven!

https://vimeo.com/147894629

Eric has bought back the original franchise store from an absentee franchisee who didn’t want to be involved any more. Celebration time!

When the truck is complete they’ll roll up to parties and provide the freshest eats and a wild party!

Maxim magazine just published an article about Nicaragua’s lifestyle.

Eric is providing stellar service and a luxury experience that is unlike anything else in Latin America. Eric, with his tongue in his cheek, calls it ‘gringo service’ because it’s pretty unique :)

Operationally, the food truck runs a brick oven inside, with a Honda generator for power. An iPad provides the POS, and there will be 3-4 crew plus a driver.

Eric puts new franchisees through 10 days of training, which has been formalised into an operations manual.

The next plan is to put some brick ovens on trailers to run mobile event catering. Investment here is 10-15k and you’ll pull in $2k to $3k a weekend. What an awesome ROI!

Eric’s going to do some school catering with his newest franchisee.

Pan de Vida recently entered a partnership with Claro, a large telecoms provider in Latin America to do some marketing. They needed some cool content and Eric’s got heaps of that! Check out this mouth-watering video

Get in touch with Eric on Pan de Vida’s Facebook page

On Twitter

--

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

Nov 23, 2015

Hey there Franchisee Nation! Thank you for waiting patiently for part 2 of my interview with Tom Potter. I've been wanting to get Tom on the podcast for a while. He's a really experienced operator with 20 years in food service. He's got some great insights so please enjoy!

Tom Potter is a speaker and author with 30 years’ experience in food service in Australia. Growing, running and ultimately selling the Eagle Boys franchise in Australia has given Tom a wealth of knowledge about quick service and fast casual restaurants.

Tom sold the business in 2008 and retired after 20 years growing the franchise. He now speaks at a variety of conferences and trade shows around Australia and the world.

Two areas that every franchisee should delegate:

  • marketing - delegate and outsource as much as you can so you’re not discouraged by the lack of instant results
  • bookkeeping - it’s not a money-making activity and never will be. delegate it so you can focus on what drives your sales

Tom’s excited about self service for restaurants. There’s a big market out there for self service!

Tom had some struggles with early employees. His piece of advice is spend lots of time vetting and checking up on those early employees to avoid $100k mistakes!

We also covered a bit about Pie Face. As consumers we’re confused by what they offer. It will be interesting to see where that business goes over the next two years.

Bringing on a mentor or a board as early as possible is one of Tom’s major pieces of advice to early-stage independent QSR operators. Tom brought on a board officially in 1994 after 7 years and he would have done it earlier if he could have.

Now Tom spends his time speaking and consulting to early-stage fast casual concepts like Burger Edge.

This is part 2 of a 2 part interview. Reach out to Tom for his mentoring or speaking engagements at TomPotterSpeaker.com.au

Nov 16, 2015

Hey there Franchisee Nation!

How's it going? What are you working on right now? Are you finding this podcast useful? Let me know by reaching out michael@franchiseeconnect.com or subscribing, rating and reviewing the podcast in iTunes or on Stitcher! 

This is part 2 of my interview with Joel Libava, The Franchise King®.

Joel’s piece of advice for young people thinking about getting into franchising is to get off the line and into management. Be straightforward and tell your boss where you want to go and the doors will open!

Joel is excited about the tutoring franchises that are opening up and about senior care. There may be a consolidation happening soon but the numbers are going the right way - the population is ageing and people are wanting to stay in their homes longer!

Joel’s number one piece of advice for prospective franchisees is to have more money for living expenses set aside than you think you will need. If everyone could have set aside 18 months of living expenses when they buy a franchise, it would be a whole lot easier!

Joel recommends:

  • QSR
  • Restaurant Industry News
  • Small Business Trends
  • Small Business Daily
  • Corknet.com
  • Neil Patel
  • Chris Brogan
  • CopyBlogger.com

 

Get in touch with Joel on Twitter @franchiseking or at thefranchiseking.com

or FranchiseBusinessUniversity.com

Nov 11, 2015

Hey Franchisee Nation! This is part 4 of my 8 part series on KPIs in food service.

Show notes are at FranchiseeConnect.com/034/ 

Download the KPI Monitoring Spreadsheet from FranchiseeConnect.com/KPIs/ 

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

 
Nov 9, 2015

Franchisee Nation! I've been wanting to get Tom on the podcast for a while. He's a really experienced operator with 20 years in food service. He's got some great insights so please enjoy!

Tom Potter is a speaker and author with 30 years’ experience in food service in Australia. Growing, running and ultimately selling the Eagle Boys franchise in Australia has given Tom a wealth of knowledge about quick service and fast casual restaurants.

Tom sold the business in 2008 and retired after 20 years growing the franchise. He now speaks at a variety of conferences and trade shows around Australia and the world.

In the beginning, Tom and Eagle Boys focused on growing in regional areas. This strategy was deliberate - they were the first pizza brand to have a presence in regional areas in Australia, giving them a competitive edge.

The three numbers Tom suggests everyone focus on are:

  • sales including year on year growth
  • cost of goods sold
  • labour cost

Tom feels he focused too much on details in the early days. He could have achieved a lot more and grown faster by stepping back and having a more strategic view and delegating the details to others.

Tom loves the operations side of the business. Seeing a store humming at the highest possible level at a peak time as a result of his work is something that lights Tom up. Tom sees people struggling in 4 main areas:

  1. operations (store efficiency)
  2. cleanliness
  3. ease of use for customers
  4. waiting times

Restaurants continue to do unecessary prep and cooking. Providing a few staples on a menu keeps customers happy, and to delight them just focus on a few signature dishes.

This is part 1 of a two-part interview. Reach out to Tom at TomPotterSpeaker.com.au

Nov 4, 2015

Hey Franchisee Nation! This is part 3 of our 8 part series on KPIs in food service.

Show notes are at FranchiseeConnect.com/032/ 

Download the KPI Monitoring Spreadsheet from FranchiseeConnect.com/KPIs/ 

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

Nov 2, 2015

Hey Franchisee Nation!

How's it going? What are you working on right now? Are you finding this podcast useful? Let me know by reaching out michael@franchiseeconnect.com or subscribing, rating and reviewing the podcast in iTunes or on Stitcher! 

This is part 1 of my interview with Joel Libava, The Franchise King®.

Show notes are at franchiseeconnect.com/031

Wow - I have been looking forward to this interview for months! When I started the podcast Joel Libava was number one on the list of people I wanted to interview in franchising.

Joel is The Franchise King® and he helps people make the right decision about franchising before they spend the money. He provides honest, straightforward advice to people who are thinking about buying into a franchise.

Joel has been on both sides of the franchising fence with 9 years as a franchisee in a franchise brokerage firm and 2 years as an independent franchise broker. After 11 years Joel had had enough of selling franchises where the franchisor was the client. He decided to become a completely independent advisor where the person in front of him was the client.

Joel was at an business expo in Cleveland, Ohio where a business associated shouted across the room, “Here comes the franchise king!” and thus The Franchise King ® brand was born!

Joel recently launched Franchise Business University, a course aimed at anyone thinking of buying a franchise. It’s all the things you need to look out for and consider before spending the money on the franchise fee!

We had an interesting chat about the rising minimum wage which we can sum up in Joels’ 8 eloquent words “The more people make, the more they spend.” It really is a win-win!

Part 2 is coming up in 2 weeks - we talk about young people getting started in franchising and Joel's number one piece of advice for new franchisees so stay tuned!

Thanks for listening Franchisee Nation - you're the best!

If you want to support what I do, take a look at zuusworkforce.com. That's my day job!

--Michael Pullman

Oct 19, 2015

Hey Franchisee Nation!

How's it going? What are you working on right now? Are you finding this podcast useful? Let me know by reaching out michael@franchiseeconnect.com or subscribing, rating and reviewing the podcast in iTunes or on Stitcher! 

This is part 2 of the interview with Josh Brown, a franchise attorney from Indiana, USA. 

Josh has a podcast you can take a look at - search in iTunes/Stitcher/Android for Franchise Euphoria or visit https://indyfranchiselaw.com/category/podcast/

I'm posting the show notes in here now, right in your podcast player. Is that helpful? Let me know! michael@franchiseeconnect.com 

Josh Brown has a law office in Carmel, Indiana which provides legal and business strategy for entrepreneurs and franchise owners.

Josh is excited about the Senior Care sector. There is a big opportunity for entrepreneurs to design franchise concepts in senior care. Coming up with creative solutions to allow seniors to age gracefully is Josh’s way of describing the sector - love that!

Josh Brown’s number one piece of advice is to never ignore your intuition when becoming a franchisee. be 100% certain that this is the right business for you - check your ‘belly barometer’!

There’s two kinds of roadblocks that your mind will put up:

  • fear - being afraid of failure or afraid of success
  • intuition - being doubtful about support or processes

And Josh’s advice is to listen to your intuition but push through the fear.


A bonus piece of advice: you can’t talk to enough current or former franchisees! Make sure their site is similar to your location and demographics though.Reach out to Josh at indyfranchiselaw.com or josh@indyfranchiselaw.com

Thanks for listening Franchisee Nation - you're the best!

--Michael Pullman

Oct 13, 2015

Hey Franchisee Nation!

Happy October! Or November... or whenever you're reading this! Fantastic episode today with Josh Brown, a franchise attorney from Indiana, USA. 

Josh has a podcast you can take a look at - search in iTunes/Stitcher/Android for Franchise Euphoria or visit https://indyfranchiselaw.com/category/podcast/

I'm posting the show notes in here now, right in your podcast player. Is that helpful? Let me know! michael@franchiseeconnect.com 

Josh Brown has a law office in Carmel, Indiana which provides legal and business strategy for entrepreneurs and franchise owners.

Josh serves two kinds of clients

  • individuals from corporate jobs who are looking to scratch that entrepreneurial itch and
  • small business owners who want to grow through franchising.

Josh takes prospective franchisees through a 2 week discovery process to really examine if the franchise is right for them.

Then there is his 4-month process which walks small business owners through the process of becoming a franchisor - at the end you have a completely franchise-ready business.

Josh has a podcast, Franchise Euphoria, which I highly recommend - fantastic content for anyone interested in franchising or food service from either side - franchisee or franchisor. Definitely check out the episode with Michael Gerber, author of The E Myth.

Those numbers Josh mentioned about franchising in the US:

  • 35,000 franchise units purchased in 2014
  • $900bn turnover in franchising
  • 250,000 employees in franchising

Reach out to Josh at indyfranchiselaw.com or josh@indyfranchiselaw.com

Thanks for listening Franchisee Nation - you're awesome!

--Michael Pullman

Oct 11, 2015

Labor cost percentage as a KPI with Michael Pullman

Show notes are at FranchiseeConnect.com/028

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me directmichael@franchiseeconnect.com!

Oct 7, 2015

How to use the productivity KPI with Michael Pullman

Show notes are at FranchiseeConnect.com/productivity

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

Sep 29, 2015

3 ways to delight your customers with multi-unit SUBWAY Franchisee Benn Farrawell

Show notes are at FranchiseeConnect.com/customer-service

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

Sep 24, 2015

Hey Franchisee Nation! To round out Elizabeth Gillam Week on Franchisee Connect here's a final instalment of goodness from her book, Upsize Your Profit.

Grab a copy of this book right now while it's WAAAY discounted. Last I looked it was $4!

LIMITED TIME ONLY: Get a copy of Upsize Your Profit at a DEEPLY DISCOUNTED price at FranchiseeConnect.com/upsize.

'Upsize Your Profit: 6 steps to running a profitable food franchise' is available on Amazon

Show notes are at FranchiseeConnect.com/fast-tips-002/

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Get ready to get connected with Franchisee Connect!

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

Sep 22, 2015

Elizabeth Gillam is a franchisee mentor who has profitably run and sold 3 franchise units in different brands since 2000. She started working with franchisees in 2000 with McDonald’s franchisees. She became a Boost franchisee then set up a Healthy Habits franchise and then a Bucking Bull franchise in the same shopping centre in Toowoomba, Queensland, Australia.

LIMITED TIME ONLY: Get a copy of Upsize Your Profit at a DEEPLY DISCOUNTED price at FranchiseeConnect.com/upsize.

'Upsize Your Profit: 6 steps to running a profitable food franchise' is available on Amazon

Show notes are at FranchiseeConnect.com/6-steps/

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

Sep 20, 2015

Elizabeth Gillam is a franchisee mentor who has profitably run and sold 3 franchise units in different brands since 2000. She started working with franchisees in 2000 with McDonald’s franchisees. She became a Boost franchisee then set up a Healthy Habits franchise and then a Bucking Bull franchise in the same shopping centre in Toowoomba, Queensland, Australia.

'Upsize Your Profit: 6 steps to running a profitable food franchise' is available on Amazon

LIMITED TIME ONLY: Get a copy of Upsize Your Profit at a DEEPLY DISCOUNTED price at FranchiseeConnect.com/upsize.

Show notes are at FranchiseeConnect.com/Elizabeth-Gillam/

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

 

 -- Michael G Pullman

Sep 15, 2015

Ben Old is a multi-store multi-brand franchisee with 19 stores in the Gold Coast in Queensland, Australia. He’s incredibly passionate about working with people and the quality of his relationships and these values are reflected in his success.

Show notes are at FranchiseeConnect.com/Ben-Old/

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

 -- Michael G Pullman

Sep 13, 2015

Benn Farrawell is a SUBWAY franchisee with 3 stores. He’s previously owned 5 stores and has closed & relocated two. A single unit operator for 2 years, Benn made a big bet on franchising and opened the two extra stores after finding success with a single store in Kempsey.

Show notes are at FranchiseeConnect.com/Benn-Farrawell/

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

 -- Michael G Pullman

Sep 10, 2015

This is a really quick Fast Tips Friday episode! It's a new segment I'm adding in to give you some quick tips to help you delegate and automate your business.

Did you find this helpful? Let me know on Twitter @FranchiseeCast

Reach out to Leigh at GlobalRealEstateAssistants.com

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

 -- Michael G Pullman

 

Sep 8, 2015

Eric is living the dream! He has set up an artisanal bakery chain Pan De Vida in Nicaragua, and has stores in Guatemala, San Jose (Costa Rica) and is putting together a food truck for a market in Managua, the capital of Nicaragua. 

https://www.facebook.com/PanDeVidaNicaragua

Show notes are at FranchiseeConnect.com/Eric-Slater/

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

 -- Michael G Pullman

Sep 6, 2015

Peter Mehit is founder of custombps.com, a custom business planning consulting service based in Irvine, California. He has written over 500 business plans for all types of businesses including many fast casual franchises.

Show notes are at FranchiseeConnect.com/Peter-Mehit/

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

 -- Michael G Pullman

Sep 1, 2015

Nghi Nguyen is founder and operator of Velo Restaurant, a single unit fast casual restaurant concept. It’s located on London’s Tooley Street, right near the big skyscraper called the Shard.

Show notes are at FranchiseeConnect.com/Nghi-Nguyen/

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

 -- Michael G Pullman

Aug 30, 2015

Matt Remuzzi is a former catering professional-turned accountant who is growing CapForge, an accountancy practice that specializes in growing businesses like franchises.

Show notes are at FranchiseeConnect.com/Matt-Remuzzi/

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

 -- Michael G Pullman

Aug 25, 2015

Craig Dimes is a multi unit franchisee across two brands. He’s been working in food service since age 16 and has owned a Golden Corral, Hungry Howies, SUBWAY and now a Rita’s franchise.

Show notes are at FranchiseeConnect.com/Craig-Dimes/

Visit FranchiseeConnect.com for all the show notes, action steps and highlights from today's episode.

Delegate, automate, and ultimately liberate yourself from your business with Franchisee Connect.

Hit me up with feedback on Twitter @michaelpullman or @FranchiseeCast or email me direct michael@franchiseeconnect.com!

 -- Michael G Pullman

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